Support

    How do I pay my commercial account?

    As a business customer, you can pay your account in several ways:

    Pre-authorized payment

    A pre-authorized payment is a convenient way to make automatic payments on your invoice due date.

    We offer 2 options for pre-authorized payment:

    Pre-authorized bank payment (PAP)

    A pre-authorized bank payment (PAP) allows us to automatically debit your bank account on the invoice due date. PAP accounts have Net 30 payment terms.

    To apply:

    Download and complete a pre-authorized bank payment application form

    Pre-authorized credit card payment (PACC)

    A pre-authorized credit card payment (PACC) allows your credit card to be charged when payment is due. Amounts will be automatically charged on the invoice due date. Accounts on PACC have Net 7 payment terms.

    To apply:

    1. Call the Credit Management Group at 1-800-267-7651
    2. Select option 3
    3. Provide your Canada Post customer number and tell the customer service representative you would like to sign up for pre-authorized credit card payment

      Online payment

      If you’re signed up for Manage My Account, you can also register for online payment meaning you can pay any invoices directly from the Machineable Mail Advisor (MMA) tool. Payment will be withdrawn from your bank account. Manage My Account also gives you access to view the status of your account and get PDF copies of invoices.

      To sign up for Manage My Account and online payment, fill out one of the following forms:

      To apply for a commercial account: 

      Download and complete the online payment application form

      To apply for a retail account: 

      Download and complete the dealers’ online payment form

      If you already have access to Manage My Account and are set up to pay online:

      1. Sign in to Manage My Accounts.
      2. Select the transaction you want to pay.
      3. Transfer the money directly from your bank account. The money will be transferred on the next business day.

      Please note: If you already have a pre-authorized bank payment set up, the bank account used for online payment must be the same. If you already have a pre-authorized credit card payment set up, online payment isn’t available.

      Electronic Fund Transfer (EFT) / wire payment

      An Electronic Fund Transfer (EFT) or wire transfer means you’re making payment directly from your bank account to Canada Post. How you transfer payment will depend on the currency in which you’re paying.

      Sending an EFT or wire transfer

      In Canadian dollars:

      Send a Canadian EFT or wire transfer

      In U.S. dollars:

      Send a U.S. wire transfer

      In another international currency: 

      Send an international wire transfer




      Still need help?

      Commercial customers:

      Call: 1-800-267-7651
      Email: cmg@canadapost.postescanada.ca 

      Retail dealers:

      Call: 1-800-267-1592 
      Email: rmg@canadapost.postescanada.ca