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Definitions of the terms that appear in Intelligence 360 reports and pages.

An Intelligence 360 user administrator controls access and sets user roles in your company.

A Shipping profile report defines volume as the number of items billed within the stop the clock time. A Delivery performance report checks for an electronic manifest scan AND a delivered or a attempted delivery scan.

In the Intelligence 360 Tracking summary report, compare delivery standard dates to the delivery or stop the clock date. Items delivered after the delivery standard date are late.

Intelligence 360 Shipping profile and Delivery performance reports cannot be merged

Set permissions for employees can see and do in Intelligence 360.

There is no limit to the number of Intelligence 360 reports you can create

The Intelligence 360 Shipping profile: by destination report shows the origin to the destination city but not postal code details.

To add a customer number to Intelligence 360, call your sales representative.

Get detailed status information on outgoing parcel items.

Intelligence 360 does not allow you to build a custom report. You can download its eight standard reports into Excel, CSV or PDF format and then customize them.

If you can’t access Intelligence 360 and are a user administrator, contact your Canada Post sales’ representative

Information in Intelligence 360 is updated every 15 minutes.

The Intelligence 360 Service ticket report shows the service tickets for items that are late, lost or damaged that you created with Canada Post

Intelligence 360 starts collecting your information on the day you are set up within the tool. You can access information as far back as 2 years

You can see items in Intelligence 360 that have a tracking number but have not been received by Canada Post.

Information is held for two years within My reports. It dates from the time your company is set up to use Intelligence 360.

Get detailed status information on inbound returns

If an item is redirected, privacy policies require that the destination address be shown as Unknown in Intelligence 360.

The Intelligence 360 Performance summary reports use 3 steps to calculate delivery performance numbers.

Item level detail is not available in Shipping profile and Performance summary reports. It can be found in the Tracking summary report.

Track and filter exceptions to find out why a shipment has not yet been delivered or returned

The average weight of all items billed within a timeframe is either the declared weight or the volumetric equivalent.

The reports you create are saved in My reports section for 30 days. To access a report past 30 days, save it to a folder outside of Intelligence 360.

The Intelligence 360 Tracking summary report provides item level details on the status of your Outbound and Inbound items throughout delivery.

Follow these instructions to create a report with shipping variables in Intelligence 360.

In the Intelligence 360 Outbound view, items only appear in one category or delivery stage.

You can only download the item level information within the Intelligence 360 Outbound, Inbound and Exception tabs that you see on your screen.

Intelligence 360 is not available through an Application Program Interface

Use Intelligence 360 overview to see all outbound shipments and inbound returns. Track your favourite reports and add to your watch list.

Use notifications to stay on top of the status of your most important shipments.

You can store 50 reports in the My reports section of Intelligence 360.

Instructions on how to create a tracking summary report in Intelligence 360

Instructions on how to create a report of shipping profile by customer number

Instructions on how to create a shipping performance summary by customer number.

Instructions on how to create a report of shipping profile by weight category

Learn step-by-step how to generate a performance summary by delivery standard report in Intelligence 360.

Instructions on how to create a shipping report of parcel volume and cost by destination in Intelligence 360.

Instructions on how to create a shipping performance summary by destination.

Follow these instructions to create a service ticket in Intelligence 360.