Here are the reasons why your package may not have gone to your preferred delivery location.
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Your package was already "Out for delivery" You can set a delivery preference before the delivery agent attempts to deliver your package at your door. Once your package is out for delivery, you can't select or change your delivery preference. It's important to track your package and sign up for notifications as soon as you receive the tracking number from the merchant (the store where you made your online purchase).
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Duty and taxes are owed Canada Border Services Agency. (CBSA) assesses duty and taxes on international packages arriving in Canada. Learn how you can pay your duty and taxes owing.
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Package requires a signature You can't select a delivery preference for a package that requires a signature.
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Package requires proof of age You can't select a delivery preference for a package that requires a delivery agent to request proof of age.
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Preference not selected You must select a preferred delivery location for every package. You can change your delivery preference by tracking a package and clicking the "change" button. This must be done before the delivery agent attempts delivery at your door. Customers using the Canada Post mobile app can set a default delivery preference for all deliveries. Learn how to set your delivery preferences.
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Location not accessible by delivery agent The Canada Post delivery agent will make a best effort to leave your package in the requested location. If the delivery agent can't access the location, or if it's not secure (for example the package is at risk of theft or weather damage), the agent will leave your package in another location outside your home. If there is no other location, the agent will leave a Delivery Notice Card and deliver your package to a nearby post office for you to pick up.