Canada Post has a mandate to provide a standard of service that meets the needs of the people of Canada. The Corporation is to provide quality postal services to all Canadians, rural and urban, residents and businesses, in a secure and financially self-sustaining manner.

Among the company’s legislated and policy obligations are the following requirements:

  • Canada Post is to maintain a postal system that allows residents and businesses in Canada to send and receive mail within Canada and between Canada and elsewhere. Canada Post is to provide a service for the collection, transmission and delivery of letters, parcels and publications.
  • The provision of postal servicesto rural regions of the country is an integral part of Canada Post’s universal service.
  • Canada Post is to charge postage rates that are fair and reasonable and, together with other revenues, that are sufficient to cover the costs of its operations and ensure selfsustainability.