How to create a return label

In “Get a return label,” you can create a label online using a Return ID or direct link from your merchant. Then you can download and print the label or use the QR code in your email to return at a post office.

Information needed

The following information might be collected from you to create a return label.

  • Return ID Find the Canada Post Return ID number provided to you by the merchant. It begins with PR and is followed by 6 digits. It’s usually found on the packing slip, in a merchant’s email or on their website. If you cannot find it, please contact the merchant. You need this number or a direct return link to access the label. Contact the merchant if the return ID is invalid.
  • Return Authorization number Some returns require a Return Authorization (RA) number (provided by the merchant during the purchase or return process). Check your packing slip, emails or the merchant’s site to find it. Contact the merchant if the RA number can’t be verified.
  • Package details Your return package needs to be less than 30 kg (65 lb.), or it will not be accepted at the post office. Contact your merchant if your package exceeds this weight limit.
  • Order info You will see this section if the merchant wants to obtain additional information about the order. Your answer might help the merchant process your return.
  • Return from Add your first name, last name and address. Your name and the first line of the address will show up on the return label.
  • Email notification Your email is needed to send the return label and instructions in a confirmation email. You can also opt-in for email notifications about the return shipment.

After creating a return label

You’ll see a success page with return instructions and an email receipt when the above information is submitted.

  • Email receipt The email includes return instructions, a link to download your return label and a QR code you can bring to a post office to have your label printed.
  • Download label You can download your return label from the success page or the email receipt containing the return label and QR code.
  • Send copy of the label You’ll automatically receive the email that contains a return label, but you can send the label to an additional email address.
  • Return instructions Find the instructions on the success page or in your email to ensure a smooth return.

Frequently asked questions