The parcel I sent arrived damaged. How do I report it?

    If you sent the parcel through one of our trackable services, and you have a number for tracking purposes, you can file a claim to recoup the postage and insured value.

    Please note that only senders can initiate claims.

    If you did not use a trackable service, you can make us aware of your damaged delivery using the service ticket below. Please note that non-trackable items are not eligible for a claim or refund.