Precision Targeter - Frequently Asked Questions
Campaign Manager direct mail campaigns
Campaign Manager terms and conditions
Postal Code Targeting Terms and Conditions
Precision Targeter - Frequently Asked Questions
Shipping and marketing services for small businesses
Find out which shipping and marketing services and tools are available to Solutions for Small Business members.
Online tools for small businesses
Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.
Postal Code Map for unaddressed direct mail
The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.
Benefits of Postal Code Targeting FAQ
Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.
2D data matrix Barcodes for Postal Code Targeting (FAQ)
How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.
Cost of Postal Code Targeting and what’s included
Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.
Postal Code Targeting Production for mailing FAQ
Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.
Using data with Postal Code Targeting
Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.
Use EST Online and Express Order Entry
Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.
Open a service ticket for help with business mailings
Having trouble with business mailings? Find out how to get help from Canada Post.
Print shipping labels with EST Online
Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.
U.S. and international letters size and weight chart
Find the size and weight specifications for sending letters to the U.S. and internationally.
Download National Presortation Schematic
The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.
Download National Presortation Schematic
The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.
Registered Mail dimensions and weight information
Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.
Neighbourhood Mail delivery standards
Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.
The best way to wrap a package for shipping
Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.
Find recognized presortation software vendors
Find Canada Post-recognized vendors of mail presortation software.
Create and Drop off a mailing order
Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.
How to prepare a large mailing
Find all the resources you need to confidently prepare large mailings for Canada Post.
How to prepare scannable mail for machine processing
Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.
What to do if your international parcel arrived damaged
Learn what you can do if an insured parcel sent to an international destination was delivered damaged.
What are Permanent™ stamps?
Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.
Tips for bundling Publications Mail
You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.
How to calculate your postage rate
Learn the postage you need for a letter or parcel depending on its weight, size and destination.
Learn why postage rates increased
Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.
Fuel surcharges on Canada Post services
Find up-to-date fuel surcharge information on Canada Post services.
Report a delivery problem with Canada Post Neighbourhood Mail
If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.
What to do if the parcel you sent arrived damaged
Learn what to do if a parcel you sent in Canada was damaged. You can submit a claim for insured packages or report the damage for uninsured packages.
Find out about limits on international mail service
Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.
How big (or small) can my letter be?
Find acceptable dimensions for mail delivered by Canada Post.
How to cancel the online order for a business mailing
How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.
How to cancel a shipment manifest online
If you haven’t already provided your shipment to Canada Post, you can cancel it online.
Get a Return Label guide
Read this article for in-depth info and FAQs on getting a return label.