Support

Precision Targeter - Frequently Asked Questions

Find out which shipping and marketing services and tools are available to Solutions for Small Business members.

Small business members can access all online shipping tools like EST Online and Snap Ship as well as pickup and returns tools.

The Postal Code Map, integrated into our Precision Targeter tool, helps you find high-value customer prospect areas for direct mail campaigns.

Brief description of the features and benefits of Postal Code Targeting, different types of Smartmail Marketing solutions and how it works in acquisition.

How to create and use the Postal Code Targeting 2D data matrix barcode for automated direct mail processing, putting your piece in customer hands faster and at a savings.

Answers about the cost of sending direct mail with Postal Code Targeting solutions and large volume discount options.

Postal Code Targeting production FAQs with answers on quality controls, indicia, specifications, GSM best practices and your mailing’s induction.

Data lists and how to use them in Postal Code Targeting, including data overlays, existing customer list suppression and data cleaning needs.

Prepare your mailings and shipments online and print shipping labels with our electronic shipping tools.

Having trouble with business mailings? Find out how to get help from Canada Post.

Handle your entire shipping and mailing process online from our website. For small to mid-sized businesses who ship in Canada and worldwide.

Find the size and weight specifications for sending letters to the U.S. and internationally.

The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.

The National Presortation Schematic helps you prepare mailings. Updated monthly, use it for more effective mailings.

Find the length, width, thickness, weight and ratio specifications for Canada Post’s Registered Mail service.

Get delivery estimates for sending Neighbourhood Mail™ anywhere in Canada.

Learn how to prepare and package parcels to help Canada Post deliver your items safely and securely.

Find Canada Post-recognized vendors of mail presortation software.

Learn about creating an order or Statement of Mailing and dropping off a Personalized Mail™ mailing at a deposit location.

Find all the resources you need to confidently prepare large mailings for Canada Post.

Designing, preparing and sorting your Canada Post Personalized Mail™(formerly Addressed Admail) for machine processing delivers the lowest postage rates. See these Machineable Presort guidelines.

Learn what you can do if an insured parcel sent to an international destination was delivered damaged.

Permanent stamps have no expiry. After you buy them, they’ll be accepted even if stamp prices change.

You can send multiple copies of the same issue of your publication in a bundle to one address. Learn when and how to bundle Publications Mail.

Learn the postage you need for a letter or parcel depending on its weight, size and destination.

Rate increases allow us to serve the growing number of addresses, meet inflation costs, and maintain and replace equipment.

Find up-to-date fuel surcharge information on Canada Post services.

If your recent Canada Post Neighbourhood Mail™ (formerly Unaddressed Admail) mailing is late or hasn’t been delivered, you can create an online service ticket to report the problem.

Learn what to do if a parcel you sent in Canada was damaged. You can submit a claim for insured packages or report the damage for uninsured packages.

Some postal services are not available to certain overseas countries. Find out if there are limitations on mailing to your international destination.

Find acceptable dimensions for mail delivered by Canada Post.

How to cancel your order (Statement of Mailing) for Admail, Lettermail, Letter-post and Publications Mail if you have not yet given it to Canada Post.

If you haven’t already provided your shipment to Canada Post, you can cancel it online.

Read this article for in-depth info and FAQs on getting a return label.