Support

If your mail is being misdelivered, you can contact the sender, return to sender, or report it online to Canada Post.

Follow these specifications to ensure your rural mailbox makes delivery easy for Canada Post.

Shipping routes are set depending on the location of our facilities and the destination.

The reasons why mail is returned to sender or undeliverable, and what you can do to fix it.

Some deliveries require the recipient to provide Proof of Age. Here’s how that works when doing so directly is difficult:

Find out about the pickup location for your parcel or letter after an attempted delivery.

Contact us to request the restart of advertising mail delivery to your address.

Find out what days and times mail is delivered in Canada. Mail is not delivered on statutory holidays like Christmas Day.

Apply in person for our free general delivery service (often called Poste Restante) to receive mail at any Post Office.

Find out what to do when delivery of your letter or parcel was attempted, but you did not receive a Delivery Notice Card.

Received a ‘delivery attempted’ card while you were waiting for a package? Here’s what to do:

If your mail has not arrived yet, you can check for a tracking number, or report the problem online to Canada Post.

We’ll send you an email when your package is ready to be picked up.

Get your mail delivered to a location other than your residence or business. Use a community mailbox or post office box.

If you’re receiving someone else’s mail or you know someone else is receiving your mail, fill out an online service ticket and we’ll investigate.

There are 3 ways you can return a letter or parcel to sender. Pick the one best for your needs

Mail is usually delivered to your door, rural mailbox or community mailbox. You may also receive mail at a P.O. Box or group mailbox.

Find out about the customs process for receiving a package from another country.

Choose from a list of help topics for the most common mail delivery and business issues. Open a service ticket online to report the problem and get help.

Get help with common mail delivery issues, such as mail that was delivered to the wrong address. Open a service ticket to report the problem and get help.

Find out how to pay your duty and taxes online. This means your package may be eligible to be left in a secure location outside your house if you’re not at home.

Businesses that are reopening after COVID-19 closures can submit a service ticket to receive their mail.

Learn how to stop receiving both addressed and unaddressed advertising mail and find out more about Canada Post’s privacy practices.

Find out how to change or cancel your mail redirection services. Hold Mail or Mail Forwarding account passwords made before August 24, 2019 are no longer active.

Find out what mail items get forwarded when you buy the Mail Forwarding service. Lettermail™, Registered Mail™ and magazines all use mail forwarding.

Find out what to do if you tried to complete your change of address request online, but authentication failed.

After verifying the end date on your Mail Forwarding contract, use this form to report the problem:

Having trouble completing the identification process when buying Mail Forwarding online? You can still pay online and then show your ID at a post office.

How do I change my mailing address? See how to get Mail Forwarding service, what mail forwarding costs and how far in advance to order it.

Is your mail still being delivered to your old address, or not being forwarded at all? Read support articles about common Mail Forwarding™ delivery issues.

If you move or temporarily relocate, Mail Forwarding service redirects your mail from your old address to another address anywhere in Canada or the world.

Find out how to sign up for mail forwarding online or at the post office.

Find out if you have to make alternate arrangements to have your mail forwarded to your new address.

Looking to cancel Mail Forwarding? Here’s how:

Learn why you may not be receiving all your forwarded mail and how to correct this. If you’re still not getting all your mail you can report the problem.

If you purchased Mail Forwarding but are getting someone else's mail along with your own, use this online form to report the problem.

You can buy Mail Forwarding for someone else. You need to go to a post office to show proof that you have the authority to act for the other person.

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When you buy Mail Forwarding service you should start receiving forwarded mail within 5 business days. If not, use this online form to report a problem.

Renew, cancel or make changes to your Mail Forwarding service online or at the post office.

If you give your email when you purchase mail forwarding, your information will not be disclosed to other organizations.

Canada Post’s Hold Mail service makes stopping your mail easy. Set it up online in minutes.

Hold Mail will stop flyers and newspapers, but not parcels.

To buy Hold Mail at a post office, you need government-issued photo ID. To purchase it for another person or a business you need a letter of authorization.

Hold Mail service cannot be used if you receive mail at a shared or institutional address, such as a dormitory or rooming house.

Extend your Hold Mail service online before or after your service ends.

Looking for your mail before your contract ends? Here’s how to receive it:

Information on Hold Mail – change dates, extend service, why parcels still may arrive, mail still arriving after Hold date has begun.

If you have lost or broken community mailbox keys or if you have just moved, you can request new keys online.

Have questions about your community mailbox? Explore Frequently Asked Questions for answers:

If you find the main door on a community mailbox is open, here’s how to report it to Canada Post.

If you see a damaged or vandalized mailbox, report it to Canada Post postal security.

Find out why your delivery may have been sent to the post office.

Yes!

Is this open to other delivery providers

Find out how to set a delivery preference. Choose your location and sign up for email notifications.

How do I know if a company is FlexDelivery-friendly

Using your FlexDelivery address is easy. Here’s how:

My Mailbox beta release participation conditions

Don’t worry! Here’s why your FlexDelivery address doesn’t match your post office:

Find out how to fill out the address form during online checkout using your FlexDelivery address.

Can I use FlexDelivery internationally

Photo Confirmation is a free feature where a photo of your package is taken after a safe-drop delivery.

The cost of your Postal Box depends on the size you choose, how long you rent it, and whether your box is in an urban or rural location.

Rent a Postal Box in person at a post office. Fill out a form and pay by credit, debit, or cash.

Find out how to close an Individual or Commercial Postal Box.

PO Boxes come in 5 different sizes. Sizes range from small boxes to extra large containers for high volumes of commercial mail.

How to get your package from the Canada Post parcel locker when you find a notice and a key in your mail box.

Get a parcel locker in your building for a convenient, secure way to receive parcels, even when you’re not at home.

Mail Forwarding redirects your mail to another address, such as when you move. Hold Mail stops mail delivery to your address, but does not redirect it.