How to return items purchased online from Canada Post

Return eligibility

  • Returns must be initiated within 10 calendar days of delivery

  • Items must be new, unopened and in the original, unmarked packaging

Return process

  1. Contact customer service

    Call us at 1-877-632-6347 within 10 calendar days of delivery

  2. Get a return authorization

    If your item is eligible, we’ll email you the following (if you don’t have an email address, we can send details by mail or by phone if no label is needed):

    • A return authorization number

    • A return shipping label (for returns within Canada)

    • Step-by-step instructions

  3. Send back the item

    • Ship the item within 30 calendar days of receiving return instructions

    • Include the return authorization number and your original packing slip

Note

  • For returns from outside of Canada, you will be responsible for shipping costs. No return label will be provided.

  • Commercial customers and Canada Post Solutions for Small Business™ customers, please review the “Lost or damaged orders” section of our Parcel Services Customer Guide.

Things to consider

  • A restocking fee may apply
  • We do not refund shipping fees
  • If you use a Canada Post return label, keep the tracking ID for reference
  • If you didn’t pay for a returnable item when you placed the order, and don’t complete the return process within the time frame, we’ll consider the item accepted and bill you accordingly
  • Refunds follow the original method of payment and are processed within 15 business days* after we receive the item
Returns will be declined if:
  • The item isn’t eligible, or
  • You don’t follow the process or meet the deadliness
The following items are non-returnable:
  • Free-of-charge items (excluding shipping)
  • Prepaid commercial shipping labels
  • Gold and/or silver bullion coins

*Business day means a day other than Saturday, Sunday, a statutory holiday, and any day normally observed as a holiday by Canada Post.