Upon finishing a purchase or sending/returning a package, you can now use the Canada Post mobile application to display an Account QR Code on your phone/mobile device. When the code is scanned, your email address is automatically captured and an e-receipt is sent directly to your email address.

The Account QR Code saves time and enhances privacy by eliminating the need to verbally provide your email address. It also contributes to Canada Post’s environmental, social and governance (ESG) efforts by conserving paper through the provision of electronic receipts.

All users of the Canada Post mobile application with verified residential and email addresses.

The Account QR Code is dynamic and will automatically regenerate after 30 minutes. To generate a new Account QR Code, close and reopen the screen or click on the back button.

No, the code can’t be reused for multiple transactions. You can generate a new Account QR Code by closing and reopening the screen or clicking on the back button.

The Account QR Code retrieves the email address from your user profile saved in the Canada Post mobile application. If the email address is incorrect, you will need to update it in your user profile.

If there isn’t enough time for this update during the retail transaction, you can verbally provide your email address to receive an electronic receipt, or you can opt to receive a printed receipt.

The Account QR Code is an optional feature. You can still request paper or electronic receipts as usual.

No, you only need to show your device to the clerk for scanning.

No, the Account QR Code cannot be shared. Each Account QR Code is specific to your individual profile in the Canada Post mobile application.

Currently, the Account QR Code can only be used to obtain e-receipts. However, additional features will be introduced in the future.