Learn about your personal account home page and how to access tracked packages, services and orders.
FAQ about Canada Post personal accounts
Frequently asked questions about the beta home page
Frequently asked questions about account security
Find out more about how we use two-step verification to boost your online account security.
Check your service ticket online.
Log in, enter My Support, and check the status of your service ticket. Click for more information.
What ID is required to pick up mail at the post office?
Find out what identification you need to pick up mail at the post office, whether for yourself or on behalf of someone else or a business.
Letter of Authorization
A letter of authorization lets you act on behalf of another person or a business to pick up mail or apply for postal services. Download one here.
Post office opening hours
First look up your post office in Find a Post Office and then you can view the hours of operation for that location.
Returning shipments to online retailers
Process for shipping parcel pack to the merchant. Includes instruction for prepaid shipping and shipping paid by customers
Canada Post holiday hours
Find holiday hours here. Canada Post is closed on national, provincial and territorial holidays.
Why is my post office closing?
We may close or relocate a post office to improve operations and remain competitive.
How can I call the post office?
Over 6,300 post offices are available to take your call! Here’s how to get in touch:
What are air stage offices?
Many remote communities are served by post offices called air stage offices. Find out about shipping to and from air stage offices.
Transfer money worldwide with MoneyGram
Use MoneyGram to send money in Canada or internationally. Buy your MoneyGram in person at any post office across Canada.
Legal requirements for postal Money Orders
To buy a Money Order, you must provide the name of the sender and the name of the recipient (payee). These requirements protect your Money Order.
Pick up your MoneyGram money transfer
To collect a MoneyGram electronic money transfer, go to any post office. Receive up to $500 in cash if funds are available, or receive payment by cheque.
Mastercard Global Assistance
Call Global Assistance at any time, from anywhere in the world for Cash Passport support, to notify Mastercard of a lost or stolen card or to contest a charge.
Money on your Canada Post reloadable Visa prepaid card
Find out how to add money to your Canada Post reloadable Visa prepaid card and how to check your balance.
How to tell a real Canada Post Money Order from a fake
Find out what features you need to check to help you spot a counterfeit Canada Post Money Order.
Cash a postal Money Order
Find out how to cash your Canada Post postal Money Order and how to request a refund.
Pay bills with MoneyGram electronic money transfers
Pay your bills with a MoneyGram electronic money transfer at a post office. You don’t need a bank account to use it.
Postal Money Order Colours
Find out why postal Money Orders don’t all look the same. Most, however, are either peach (Canadian dollars) or green (U.S. dollars).
How to change the language on the mobile app
The Canada Post mobile app is available in English and French. Find out how to change the language and save your preference.
Why are my shipping tools not working?
How to use the Find a Post Office tool
Get help with our online Find a Post Office tool. Enter your postal code, address or intersection and get a list of nearby post offices and outlets.
How to use Find a Postal Code
Get postal codes for Canadian addresses using the Find a Postal Code online tool.
How to use Find a Rate
Find out how much it costs to send packages and letters with Canada Post using the Find a Rate online tool.
Mobile app
Download the free Canada Post mobile app onto your smartphone. The app is available for Apple, BlackBerry or Android mobile devices.
Return items purchased online
To return your purchase bought online from Canada Post, call us for an authorization number.
How we protect your personal information
When you enter personal data for a purchase, it is used only to complete your request and ship your order.
How secure is shopping online?
Here’s how we keep data safe when you order online at Canada Post.