Follow these tips to prevent mail theft and protect yourself against identity fraud. Keep the mail you receive and the mail you send safe.
Security and passwords
Most pages on our site are public with no need for security. If you use areas of the site that require passwords, you need to keep them secure.
Received Return to Sender mail that you didn’t send
Someone may have used your address to label a fraudulent mailing with a legitimate return address. There is an ongoing investigation into this matter.
How to access information at Canada Post
Find out how to make an access to information request at Canada Post, including contact details for the Access to Information Directorate.
Access to information and privacy
Find out where to get information on government Access to Information and Privacy Act requests.
Find out which browsers and plug-ins the site supports
Find out which web browsers are supported by canadapost.ca, what additional plug-ins it uses and how it uses cookies.
How to clear your browser cache and cookies
Sometimes clearing your cache and cookies helps Canada Post products work smoothly. Here’s how:
Cash Passport security
Keep your Cash Passport funds safe while you travel and when shopping online. Tips on avoiding fraud and what to do if your card is lost or stolen.
Recognizing spam, fraudulent emails and text messages
Canada Post does not send unsolicited emails or texts requesting personal information such as credit card numbers, account numbers, address and or passwords.