Questions about your Canada Post agreement or account

    For customers transitioning from a large-volume contract to a Canada Post Solutions for Small BusinessTM account.

    I just signed a recent agreement with Canada Post. What happens now?

    Please ignore the notice you received if your contractual relationship with Canada Post has changed on or after July 29, 2018.

    When will my account be converted to a Solutions for Small Business account?

    The conversion will take place July 29, 2018.

    I would prefer to keep my Commercial customer account. Do I have a choice to remain a Commercial customer? Who can I talk to about this?

    To cancel an agreement, email your request to Please include your customer number and agreement number in all communications. Please note, that by cancelling your agreement with Canada Post, all billing privileges will be removed and payment must be done at the time of label creation with credit card. To see your charges from Canada Post, visit

    Note: You don’t need a Customer Agreement to access Parcels and/or Neighbourhood Mail (direct mail campaign) services. Commercial agreement holders can benefit from the Solutions for Small Business Parcel and Neighbourhood Mail small business rates only if the commercial agreement is cancelled and billing privileges are revoked. Cancelling an agreement will result in the loss of paper and/or electronic invoicing.

    Try our new online shipping tool, Snap Ship
    Cancelling a commercial parcel agreement will allow you to use Canada Post Snap ShipTM, our new online shipping tool for small businesses. Snap Ship lets you compare services, get discounted rates, print your shipping labels and request a pickup in just a few clicks.