Accessibility advisory panel

    Meet our accessibility experts

    Canada Post has established a national advisory panel of experts and advocates to provide ongoing input and create a forum for dialogue to help make its delivery services more accessible to persons with disabilities and to seniors.

    What does the panel do?

    The advisory panel includes experts in disability and seniors' issues, including individuals with lived experiences, from across the country. They advise us on the development, implementation and promotion of enhanced accessibility in our programs and services.

    Advisory panel biographies

    Carrie Chisholm, Chair

    Carrie Chisholm, Chair

    • Vice-President, Environment, Social, Governance (ESG)

    Carrie joined the Accessibility Advisory Panel as Chair in 2023. She has a key leadership role in Canada Post’s ESG strategic vision to deliver sustainable and responsible growth and value. This includes championing accessibility across the company and integrating an accessibility lens within the broader corporate Transformation Plan and ESG Strategy.

    Canada Post is committed to playing a leading role on the environment and key social issues facing the country, including accessibility. In her role, Carrie is critical in supporting the company’s objective to elevate the impact of ESG and integrate it into all areas of the business. This effort builds ESG value-based principles into planning, decision making and execution across the Corporation, and ensures that accessibility is factored into all programs and services at the outset.

    Carrie oversees Canada Post’s Accessibility team as part of the Corporate Sustainability ESG team, as well as the Corporate Compliance and Regulatory Affairs team.

    Since joining Canada Post in 2006, Carrie has held a variety of progressively more responsible positions, including manager roles in Product Development, Process Design & Continuous Improvement, and End-to-End Projects with Address Management. She was also Director, Digital Integration; General Manager, Integration and Planning; and, most recently, Executive Chief of Staff to the President and CEO.

    Carrie received her Bachelor of Commerce (Honours) in Marketing and International Management from the University of Ottawa.

    Feedback and customer support

    We welcome feedback on the accessibility of our products and services. There are a few different ways to get in touch with our support team. We have initiatives in place to improve the accessibility of our support channels in 2019.


    Our customer service representatives are available to provide support 7 days a week.

    Chat is available:
    Monday to Friday, 7 am to 11 pm ET
    Saturday and Sunday, 9 am to 9 pm ET

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    We provide customer support over the phone in both English and French. We also offer a TTY phone number
    for use by customers with compatible devices.

    Go to support